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REVIEW MANAGEMENT

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The Power of Reviews

Online platforms enable consumers to broadcast their customer experiences to thousands of other users every day. Just one negative review can injure your brand and tarnish your reputation. Massive Peak's Review Management solution enables you to proactively manage and mitigate reviews, taking once negative threats and turning them into positive assets for promoting your brand and building your reputation.

THE POWER OF REVIEW MANAGEMENT

Establish control over your online brand. Stop negative reviews and establish a positive brand image.
Projects 1

ACTIVELY COLLECT POSITIVE REVIEWS

Put positive reviews in a position where they achieve the most visibility, as well as to capture the largest online audience possible.

BUILD AND ENHANCE A POSITIVE BRAND IMAGE

Remain up-to- date on authoritative review sites while continuously collecting positive reviews, and enhancing the quality of your brand presence.

INSTANT NOTIFICATION

Receive immediate notification every time a review is posted about your business. Quickly identify and respond to unhappy customers before they leave a bad review.

CAPTURE NEW CUSTOMERS

Make positive reviews more visible to clients who are already looking at/for your services.


the importance of collecting reviews

Online reviews and review sites are dominant factors in how consumers make purchasing decisions. By collecting and managing your company’s online reviews, you’re better able to steer the online conversation, and to mitigate the impact of negative reviews on your business and your bottom line.

  • Collecting reviews can lead to a 4% increase in lead conversions.
  • 90% of customers read reviews and trust recommendations above all paid advertisements.
  • Customers are likely to spend 31% more on a company that has excellent reviews.
  • 50% of consumers who conducted a local search on their smartphone visited a store within a day. 34% who searched on a computer or tablet did the same.
  • 18% of local searches on smartphones lead to purchases within a day vs. 7% of non-local searches.

our proven methods

Massive Peak provides comprehensive solutions and resources to ensure your long-term success.

review analysis & monitoring

  • Our review management solution is a powerful way to harness the true potential of your online brand.
  • View, respond to and share reviews from one centralized location.

remove negative reviews

  • We develop and customize a strategy that removes false and derogatory online reviews quickly and effectively.
  • Safeguard your brand for years to come.

peak portal - review dashboard

  • Our peak portal streamlines the review management process.
  • We provide a central portal from which to see and evaluate all reviews.
  • Our portal delivers an all-encompassing view of every review relevant to your business, putting all information at your fingertips.

identify unhappy customers

  • Our proprietary technology puts you in direct contact with dissatisfied customers before they have the opportunity to post negative reviews.

generate customer feedback

  • We provide you a multi-layered approach for increasing positive customer reviews, including with such integral tools as:
    email drip | text/sms | print material
  • You are also provided a powerful method for incentivizing promotional offers.

review feed

  • Specific reviews are funneled across multiple platforms. Positive reviews are professionally displayed across a variety of social media sites.
  • Easily stream reviews to your website, allowing you to put positive reviews in front of customers.

Contact

Call Us
855-718-7017
Address
Massive Peak
100 Fillmore St.
5th Floor
Denver, CO 80206
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