Are you searching for the Best AI Chatbots? You have landed in the right place, then. We have got you covered right here.
With time, connecting to our customers has become more accessible. We have access to many powerful tools that let our customers reach out to us. Chatbots are one of the most popular and useful tools that let customers connect with us. They help us offer the best-in-class user experience to our customers or visitors.
Chatbots are one of the best customer experience management tools to connect with your visitors and help them. Many businesses use chatbots to offer excellent customer support to their customers.
Which Is the Best AI Chatbot Software?
We have seen a huge surge in demand for AI chatbots in the past few years. We see new chatbot tools coming every day with some exceptional features. Now, choosing the Best AI Chatbot for your business is becoming more difficult because of the number of chatbot tools we have.
We will discuss each mentioned AI-powered chatbot in detail and their Key Features, Pros and Cons, and Pricing.
Besides these features, you should also definitely look for other features, such as enough customization options, responsiveness, design functionality, and much more.
Tidio is one with many exceptional features that let you create an advanced chatbot easily. One of the best highlighting parts about Tidio is that it enables you to create a fully-functional chat for free. You don’t need to pay a single penny to create a chatbot with Tidio. You can easily automate your sales process and other business tasks with the help of a chatbot by Tidio. Chatbots by Tidio can help you in different ways, such as generating leads, offering discounts to new/returning customers, etc.
One of the best features of Tidio is that it helps you reduce cart abandonment. When someone adds products to the cart and does not complete the purchase. The chatbot automatically sends a reminder about the products left in their cart. In addition, with the help of Tidio, you can also provide your customers with the ability to place orders straight from the chat window.
Tidio lets you create a chatbot based on users’ actions, triggers, and conditions. For instance, you can tell the chatbot when to launch. For example, you can launch the chatbot when visitors visit a specific page or return to your website. You can choose accordingly. In short, Tidio lets you create your own chatbot from scratch in seconds without any need for coding.
Key Features Of Tidio
- Tidio lets you create a chatbot from scratch in seconds without any need for coding.
- You get access to over 35 pre-designed templates for different uses, such as generating leads, boosting online sales, and enhancing communication.
- It comes with an intuitive dashboard to build a chatbot and check all your recent conversations with the users.
- Tidio also features an easy-to-use analytics dashboard to check all critical metrics, like messages received, agents’ reaction time, leads acquired, etc.
- This tool comes with the integration of 17+ tools, including popular ones such as Google Analytics, HubSpot, Mailchimp, Shopify, and Zendesk.
- Tidio also provides access to an email marketing plan that allows customers to create and send email campaigns directly from Tidio.
- One of the highlighting features of Tidio is that it lets your agents send files, images, and GIFs to visitors within the chat.
- Easy-to-use Interface
- Unlimited chatbots
- Advanced and varied chatbot workflows
- Excellent technical support
- Supports multiple languages
- Feedback collection
- Overwhelmed with too many features (Confusing for beginners)
- Doesn’t show detailed reports
- Chat notifications don’t always work
- Sometimes email lands in Spam (Because it uses a random address to send emails)
Tidio is a freemium AI chatbot tool that has many exceptional features. You can easily sign up for the free account and create a chatbot with limited features. Besides this, it has three premium plans: Scale, Team, and Starter. The Scale plan costs $332.50 when billed annually. On the other hand, the Team and Starter plan starts at $65.83 and $32.50 when billed annually. In addition, all these plans offer varied features.
MobileMonkey is one of the Best Sales Automation Outreach solutions that offer various marketing solutions to increase your sales and improve your visitors’ experience. One of the best tools by MobileMonkey is its omnichannel chatbot builder. It is an exceptional tool for building chatbots and embedding them into your website in a few easy steps. For example, you can embed and create Live Chat, Facebook Messenger bot, and more and add them to your website.
With MobileMonkey, you can easily create an AI-powered chatbot and easily handle support queries. In addition, it features an easy-to-use editor to build a chatbot with different elements, such as text, images, headings, links, GIFs, etc. In addition, you can also enable features like Typing Indicators, Message Seen Indicators, and more.
One of the key features of MobileMonkey is it supports omnichannel communication. In short, the chat done on the web browser will also be visible on the Facebook Messenger applications. As a result, you can easily respond to conversations across your website, Facebook Messenger, SMS text messaging, and apps from a single inbox. With the help of MobileMoney, you can grow your revenue, generate leads, and offer real-time support to your customers.
Key Features Of MobileMonkey
- MobileMonkey supports omnichannel support that enables you to talk with your clients from a single dashboard.
- You can easily respond to all chats from a single dashboard.
- It offers an intuitive builder to create attractively responsive live chat tools for your website.
- You can create custom questions for your live bot and add answers to them.
- MobileMonkey offers a separate analytics section to check metrics like total conversations, average response time, etc.
- You can also enable Typing Indicators, Message Seen Indicators, and more.
- With MobileMonkey, you can create a powerful chatbot using elements such as text, images, headings, links, GIFs, etc.
- You can use Zapier as a medium to integrate this tool with any other third-party tool.
- Free trial
- Supports omnichannel communication
- Good for Facebook marketing
- Supports limited integrations
- Provides summarized reports, not detailed
- Only uses Facebook messenger
- No built-in lead generation integration
MobileMonkey is a premium chatbot tool. However, they also offer a free trial that lets you test all premium features. You can sign up for the free trial on their official website. Furthermore, MobileMonkey has three varied pricing plans: Pro, Unicorn, and Team. The Pro plan starts at $14.25 per month when billed annually. The Unicorn and Team plan cost $36.75 and $299 per month for one user. And this is the annual pricing. All three premium plans have different features according to their pricing.
Collect.chat to create AI-powered chatbots with many advanced features. With the help of Collect.chat chatbots, you can collect more orders, feedback, suggestions, and appointments. In addition, Collect.chat features an easy drag-and-drop editor that lets you easily create AI chatbots with ease. This chatbot tool is used by popular brands, including Airbnb, Gov.uk, and Canada Startups.
In addition, Collect.chat provides all types of chatbot elements, such as images, videos, audio, text, vertical lists, emojis, and many more. However, Collect.chat doesn’t offer some useful elements, such as delays, audio, attachments, location sharing, and a few more.
It lets you create chatbots for different platforms, including WordPress and Google Forms. Collect.chat offers enough customization features that let you make your chat window more attractive. In addition, you can easily design chat workflows with its drag-and-drop editor. Collect.chat also gives access to many pre-designed templates to choose from. One of the highlighting features of Collect.chat is that it lets you collect appointments from users within the chatbot.
Key Features Of Collect.chat
- Collect.chat lets you create chatbots for different platforms, including WordPress and Google Forms.
- It features an intuitive drag-and-drop editor that enables you to create AI Chatbots easily.
- Collect.chat also offers a vast library of pre-designed templates to ask different questions to users.
- You can use chatbots to collect more meetings and appointments right from the chatbot. It lets you embed a calendar to let users schedule meetings.
- You can create chatbots for different platforms, including WordPress and Google Forms.
- Collect.chat comes with Zapier Integration to easily connect any third-party software to add more advanced features.
- It provides all types of chatbot elements, such as images, videos, audio, text, vertical lists, emojis, etc.
- Intuitive UI
- Unique templates
- 24×7 customer support
- Easy to create
- Drag-and-drop editor
- High pricing
- Lack of elements
- Doesn’t integrate with different channels
- Lack of third-party integrations
Collect.chat is a freemium AI chatbot tool. You can use the signup for the free version from their official website. The free version lets you create unlimited AI chatbots but with the limitation of receiving 50 responses. On the other hand, it has three paid plans: Lite, Standard, and Plus. The Standard plan comes at $18 when billed annually. The Standard and Plus plan starts at $35 and $69 when billed annually. All three plans let you create unlimited AI chatbots but responses per month vary.
Landbot.io is a fantastic tool that lets you build automated and feature-packed chatbots for your website, WhatsApp and Facebook Messenger. One of the highlighting features of Landbot.io is that you can easily create a powerful chatbot without any programming knowledge with its easy-to-use drag-and-drop builder. a drag-and-drop builder is the most common characteristic of the mentioned tools.
One of the most valuable features of Landbot.io is that you can add conditions in your chat flow and the bot will reply based on the answers given to certain questions. You can also add GIFs to Landbot.io to make your chatbot more engaging. Landbot.io also has a massive knowledge-based to discover more about the Landbot.io features.
Talking about the elements provided by Landbot. It provides almost all types of elements, except a few. For instance, you don’t get a few elements, such as the gallery, vertical list, location sharing, and phone number validation. In addition, Landbot.io lets you create chatbots for different channels, such as websites, Facebook, Whatsapp, and Slack. However, you can’t integrate the chatbot for other channels, like Instagram, Telegram, SMS, Skype, and email. You can use MobileMonkey to create an automated Instagram chatbot in this situation.
Key Features Of Landbot.io
- Landbot.io comes with an interactive and easy-to-use drag-and-drop visual editor to create chat flows.
- You can easily integrate the chatbot with LiveChat, Google Sheets, Zapier, Webhooks, etc.
- You can add your chatbot in multiple formats to your website. For instance, you can add the chatbot to your website on a full page.
- One of the highlighting features of Landbot.io is its integration with Facebook Messenger to engage with your customers.
- Landbot.io also has an analytics dashboard to check basic analytics, such as active chats, new chats, total messages, etc.
- Another best feature about Landbot.io is its Flow analytics. Flow Analytics lets you check the actions of the users. For instance, which option they select the most, select which option, etc.
- You can also integrate the chatbot with Stripe to receive payments through your chatbot.
- Easy-to-use drag-and-drop editor
- Easy to set up and use
- Built-in analytics
- Lead-Gen features
- Support CSS
- Lack of conditions
- Bad customer support
- Fewer customization options
- Built-in analytics (not detailed, though)
Landbot.io is a freemium AI chatbot tool. It has both a free version and paid versions. It comes with three premium plans: Starter, Pro, and Business. The Starter plan costs €30 for one month, perfect for individuals & small businesses. On the other hand, the Pro plan comes at €80 for a month, ideal for midsize companies, agencies, and growing startups. In the end, the Business plan is a custom plan.
Survey Sparrow is an Omnichannel Experience Management tool that offers software to create online survey software, offline surveys, 360 assessment, and chatbots. The AI Chatbot tool is one of the best tools by Survey Sparrow. It lets you make advanced chatbots without any need for programming knowledge. You can build personalized chatbots by adding question piping.
Chatbots by Survey Sparrow also supports Display & Skip logic to design the chat flow of conversation. One of the highlighting features of this tool is that it supports CSS customization. You can add your own CSS code to make your chat window more attractive. Another best feature of the Survey Sparrow Chatbot tool is its popup cards. Survey Sparrow allows you to display a popup card that auto-triggers and asks one question at a time to your users. With the help of Survey Sparrow, you can generate more leads and provide extensive customer support.
One of the highlighting features of Survey Sparrow is its hybrid support. You can use this rule-based chatbot as well as live chat. You can do just more than initiate an AI-based conversation. Coming over to the Survey Sparrow integration. It easily integrates with popular software, such as Salesforce, HubSpot, Zapier, Zendesk, and Slack.
Key Features Of Survey Sparrow
- One of the highlighting features of the Survey Sparrow tool is that it supports custom CSS customization.
- You can use Survey Sparrow to generate more leads, provide extensive customer support, collect feedback, and more.
- Survey Sparrow comes with popular software integration, such as Salesforce, Hubspot, Zapier, Zendesk, Slack, Intercom, etc.
- You can use the Survey Sparrow Chatbot tool to manage orders and collect payments for your securely.
- Survey Sparrow Chatbot tool comes with Hybrid Chat support to solve your users’ queries in real-time.
- You can use the chatbot tool to collect more surveys through your chatbot.
- Custom CSS
- Hybrid-chat support
- Extensive integrations
- Lack of customization options
SurveySparrow is a freemium AI chatbot software that also lets you create chatbots for free. Besides this, SurveySparrow also has four premium plans: Personal, Business, NPS, and Assessments. The Personal and Business plan starts at $19 and $99 monthly. The NPS and Assessments plan starts at $99 and $79 per month.
Hello Tars is another popular tool to create AI chatbots to support your customers’ queries. Hello Tars is well-known for its robust and unique features that you don’t get in any other chatbot tool. It has been awarded as ‘One of the Best AI Chatbot Tools for Small and Midsize Businesses’ by G2. Hello Tars lets you create chatbots with ease without any need for programming knowledge.
One of the highlighting features of Hello Tars is its huge library of 950+ pre-made premium templates. You only need to choose one from a collection of 950+ beautifully designed ready-made templates. As a result, you don’t need to spend hours building a chatbot from scratch. You only need to set logical conditions and chat flow. And, you’re done. It has templates for varied industries, such as travel, finance, healthcare, real estate, events, and much more.
Another highlighting feature of Hello Tars is the multiple language support. The Hello Tars Chatbot Builder supports over a hundred languages. It isn’t limited to English only. It also supports most of the native and local languages, such as French, Spanish, and much more. In addition, Hello Tars gives you the ability to publish your chatbot as a widget on your website, as well as a standalone page. You can easily use the Hello Tars chatbots to collect leads instead of traditional landing pages.
Key Features Of Hello Tars
- Hello Tars offers a library of 950+ pre-designed attractive and beautiful templates.
- You can efficiently use Hello Tars Chatbots in the place of landing pages to generate more leads and sales.
- Hello Tars Chatbot Tool supports more than a hundred languages to make it accessible for all users.
- You can use your chatbot as a widget on your website, as well as a standalone page.
- Hello Tars features an intuitive drag-and-drop editor to create chat flow for your chatbot.
- The Tars Chatbot tool smoothly integrates with Zendesk, Google Calendar, and HubSpot.
- One of the key features of Hello Tars is its geolocation keyboard that automatically collects data about users’ locations and sends personalized messages.
- Feature rich tool
- Geolocation keyboard
- Easy to set up
- Google Analytics
- Analytics dashboard
- Limited integrations
- The UX of the chat builder is a bit dated
- Enough Customization features
- Lack of design elements
Hello Tars is quite expensive from other tools on the list. It has three premium pricing plans: Business, Premium, and Enterprise. The Business plan starts at $99 for one month that lets you create five chatbots. The Premium plan comes at $499 for one month, allowing you to create up to 10 chatbots. The Enterprise plan is a custom plan. You need to get in touch with their sales team by filling out a form for a quote.
REVE Chat is an Omnichannel Customer Support Engagement Platform known for its AI Chatbot tool. REVE Chat lets you build chatbots with no use of code. With REVE Chat, you can easily add advanced features in a few minutes with its user-friendly interfaces. We consider many features while looking for the best AI chat tool, such as advanced NLP, intuitive dashboard, easy integration with different channels, and more. In addition, REVE Chat covers all the features you look for in a chatbot tool.
REVE Chat helps you deliver automated customer support and increase your sales conversions with its chatbots. One of its highlighting features is the Hybrid Chat Support. With REVE Chat, you can answer the FAQS with a support bot and also manage your users’ complex problems in real-time. Furthermore, the REVE Chat tool features an easy drag-and-drop editor that lets you easily create AI chatbots with ease.
REVE Chat also comes with a popular yet advanced feature called Sentiment Analysis to understand your users’ sentiments and deliver a higher level of satisfaction. You can also connect the chatbot with different channels, such as Messenger, Viber, Telegram, and Whatsapp. To make the chatbot creation process easier, you also get access to pre-designed templates.
Key Features Of REVE Chat
- You can use the REVE chatbot with Messenger, Viber, Telegram, and Whatsapp.
- REVE Chat tool features a visual flow builder that enables you to create stunning chatbots in a few minutes.
- You can also access its detailed analytics dashboard to check important metrics like total conversations, handovers, response accuracy, and more.
- REVE Chat tool comes with many advanced features, such as Sentiment Analysis and Data Sanitization, that help you deliver a great user experience.
- One of the key features of REVE Chat is its Hybrid Chat Support to handle both automated FAQs and real-time chat.
- REVE Chat also gives many ready-made templates for different purposes, such as lead generation, marketing, and customer support.
- Another key feature of REVE Chat is that it allows screen sharing in the chat window to guide your users better.
- Supports video and voice chat
- Easy to integrate with any third-party service
- Mobile SDK and developer API
- Easy-to-use and setup
- Proactive chat
- Reporting and Analytics dashboard
- Good Support
- No built-in ticketing system
- Simple UI but a bit outdated
- Auto Trigger for chat is not available
REVE Chat comes with three pricing plans: Standard, Advanced, Enterprise, and Custom. All three plans mentioned here offer advanced and varied features according to their pricing. The Standard plan comes at $44 for one month. The Advanced and Enterprise plan starts at $224 and $449 for one month. Additionally, all three plans include the Live Chat feature.
HubSpot Chatbot Builder
HubSpot is one of the most renowned names in the software industry. It offers various tools, such as email marketing, landing page creation, AI chatbot, sales CRM, and much more. HubSpot is popular for its advanced marketing and customer experience management tools and software. One of the best tools by HubSpot is its AI Chatbot and Live Chat builder tool. HubSpot lets you easily build basic AI-based chatbots and Live Chat to tailor your customers and offers a good user experience.
You can build chatbots for different use-cases such as capturing more leads, getting more appointments, etc. HubSpot Chatbot tool offers an interactive dashboard to see all your historical and current conversations easily. Further, you can also respond to chats directly from the conversations inbox.
One of the best features of the HubSpot Chatbot builder tool is its integration with Slack. You can easily integrate it with Slack and respond to messages directly from your Slack dashboard. You don’t need to open the HubSpot dashboard over and over. This feature will help you save a lot of time. Another best feature of HubSpot Chatbot builder is that it is free to use. You don’t need to pay a single penny to use it. You can easily add the chatbot to your website widget only.
Key Features Of HubSpot Chatbot Builder
- You can easily build an AI chatbot using HubSpot’s chatbot builder for free.
- You can use the HubSpot Chatbot builder tool to create chatbots for different purposes such as collecting leads, getting more meeting appointments, etc.
- You can easily integrate the HubSpot Chatbot with Slack to respond to messages directly from the Slack dashboard.
- HubSpot provides you with four free templates to create your own chatbot from scratch.
- Free version available
- Slack integration
- No reporting and analytics dashboard
- No integration support
- A/B testing isn’t there
- Lack of channel integration
- Complicated pricing
As mentioned above, the HubSpot Chat Builder tool has a free version. But the free version only offers basic features to create a basic chatbot. In addition, it also has premium plans. Access to the HubSpot Chat Builder tool comes with the Customer Service package. The Customer Service package comes with three paid plans: Startup, Professional, and Enterprise. The Startup plan starts at $45 monthly for two paid users. On the other hand, the Professional and Enterprise arrive at $450 and $1200 per month.
Check HubSpot Chat Builder tool
ChatBot tool is one of the Best Artificial Intelligence Chatbots that allows you to create AI chatbots and add them to your website. With the help of ChatBot.com, you can engage with your visitors and provide them with the best customer support experience. ChatBot tool leverages Artificial Intelligence to offer your customers effective and efficient customer support services. One of the highlighting features of ChatBot.com is its drag-and-drop functionality to create a chatbot in less time. Just drag-and-drop, and you are done.
Another highlighting feature of ChatBot.com is that it comes with some attractive pre-designed chatbot templates to create a chatbot. It will save you a lot of time and effort. You get multiple templates for different purposes, such as eCommerce, customer support, lead generation, etc. In addition, this tool features a user-friendly drag-and-drop editor that lets you create chatbots without coding. You can also test your chatbot before launching them to ensure they are working perfectly. You can simply integrate the tool with third-party services, such as Slack, WordPress, WooCommerce, LiveChat, HelpDesk, Facebook Messenger, etc.
Key Features Of ChatBot
- One of the highlighting features of the ChatBot tool is its drag-and-drop editor functionality to create a reliable chatbot in a few minutes.
- You can access their massive knowledge base containing many guides and tutorial videos to learn about the ChatBot tool.
- ChatBot tool uses AI, NPL, and ML technology to offer a premium experience to your users.
- With the ChatBot tool, you can easily embed AI chatbots into your WooCommerce stores and handle your customers’ queries with canned responses.
- You can integrate the tool with third-party services like Slack, WordPress, WooCommerce, LiveChat, HelpDesk, Facebook Messenger, etc.
- It comes with some attractive pre-designed chatbot templates to create a chatbot in less time.
- ChatBot tool also provides detailed analytics to check crucial metrics that can help you make good decisions.
- Detailed Analytics
- Ease of use
- Intuitive chatbot builder
- Many integrations
- Good API integration
- Enough customization features
- Doesn’t work offline
- Doesn’t integrate with Whatsapp
ChatBot tool is a Freemium AI Chatbot tool that comes with four varied pricing plans: Starter, Team, Business, and Enterprise. The Starter plan starts at $42 for one month when billed annually. The Team and Business plan comes at $126 and $424 for one month when billed annually. In the end, the Enterprise plan is a custom plan. To get a quote, you need to share your requirements with ChatBot’s tool sales team.
Jivochat is a live chat software that provides customer engagement solutions to businesses. It has the ability to work with different customer engagement channels like social media, email, SMS and voice.
The company has been around for over 10 years and it is used by over 20 million people every month. Jivochat offers a variety of pricing plans to suit different needs and budgets. For instance, you can choose the free plan which lets you have up to 3 simultaneous chats at any given time or you can go for the premium plan which enables you to have unlimited chats at any given time
They have recently introduced chatbot. It is the most efficient way to engage with customers on the go – even if you are not at your desk. You can use Jivochat to answer customer queries and provide them with personalized solutions in real-time.
Key Features Of ChatBot
- You can integrate the tool with third-party services like telephony, Apple, WhatsApp, Facebook, Telegram, Instagram, Viber
- Live Chat for Websites
- Callback Facility
- Campaign Manager – Manage all your content from one dashboard.
- Facebook Ads integration- Increase your reach and reduce costs to drive ROI.
- Lead Gen Integration- Jivo automatically syncs with all prospects who’ve opted-in on social media.
- Landing Pages- Communicate the value of a product or service in a modern, mobile, and easy way.
- Jivo Business Phone
- Jivo Team Chats
- Company`s Email Integration
- Doesn’t work offline
Jivochat is a freemium Chatbot tool with three different pricing plans: Basic, Pro, and Enterprise. Basic is $0, Professional is $19.00, and Enterprise pricing will be determined based on your needs.
Intercom is one of the leading brands in the Chatbot industry. This AI chatbot tool has a lot of exceptional features and is suitable for all types of business, from small to large size enterprises. Intercom engage with your visitors and provide a high-class user experience compared to your competitors. It has varied solutions to engage with your customers. You can use Intercom’s Live Chat Builder tool to create a Live Chat. Else, you can use the Support Bot Builder to build AI chatbots. This AI-chatbot tool is used by popular brands, including Amazon, Shopify, and Meta.
With the help of Intercom, you can quickly build customizable chatbots with ease without any need for coding. It features an intuitive dashboard that lets you create chatbots with its drag-and-drop builder. One of the best parts about Intercom is that it provides almost all types of elements that help you make your chatbot more attractive and engaging. You get multiple elements, such as Emojis, Videos, Images, Buttons, Quick Replies, and much more.
Key Features Of Intercom
- It provides almost all types of elements, such as Emojis, Videos, Images, Buttons, Quick Replies, and much more.
- You can quickly build customizable chatbots with ease without any need for coding.
- It features an intuitive dashboard that lets you create chatbots with its drag-and-drop builder.
- One of the highlighting features of Intercom is that it comes with multilingual support. Users from different parts of the world can talk in their preferred language.
- You can use the chatbot by Intercom on different channels, including iOS app and Android app.
- Intercom supports multiple third-party service integrations, such as Live Chat, Webhooks, Integromat, and more.
- You can also use Zapier to integrate it with other different third-party tools.
- Drag-and-drop builder
- Multiple third-party integrations
- Supports Zapier
- iOS & Android compatible
- Supports multiple elements
- Doesn’t support conditions in chat flows
- Lack of Slack support
- No omnichannel support
Intercom has different plans for varied business types. For small businesses, it has one Starter plan that costs $74 for one month when billed annually. Besides this, it has three varied plans for most businesses: Support, Engage, and Convert. Intercom hasn’t revealed the pricing of these pricing plans.
What Is an AI Chatbot?
We usually hear terms like AI Chatbot, Virtual Assistant, Live Chat Agent, etc. But, we never try to understand the actual meaning of these. Before understanding the actual meaning of the ‘AI Chatbots,’ you need to first learn about normal Chatbots.
What Do You Understand With the Term ‘Chatbot.’ A Bot That Can Chat? You are somewhat correct. Let’s now completely understand the meaning of the term ‘Chatbot.’
The term ‘Chatbot’ consists of two words: Chat and Bot. With these two words, we can guess that a ‘Chatbot’ could be a machine or bot that can send and read messages sent by humans. Let’s now dig a bit deeper. A ‘Chatbot’ could be software that naturally chats or talks with humans, just like a human.
There are different types of chatbots:
- Sales Chatbot
- Knowledge Base Chatbot
- Lead Generation Chatbots
- Customer Service Chatbot
We have now informally understood the meaning of chatbot. Let’s have a look at its actual definition.
A chatbot is software designed to have a conversation with human users over the internet. Plain chatbots run on the talk, reply, talk, reply approach. It means they only reply when someone asks or raises a query. Else, they don’t respond or talk.
Chatbots can be used to have a natural conversation with human users without actually being present. An algorithm behind the chatbot manages everything and carries on a conversation according to their queries.
One of the best features of the chatbot is its conversational and natural language. Humans never feel like talking to a bot or a machine. They reply just like a normal human being to the humans on the other side via messaging applications, websites, mobile apps, or the telephone. They will never feel like talking to a bot or a machine.
So, this is all about plain chatbots. Let’s now learn about AI chatbots.
Artificial intelligence holds a significant role in many industries, including the chatbot industry. AI chatbots use conversational artificial intelligence (AI) technology to converse with human users. These chatbots are usually backed by AI that replies to the conversation based on the visitors’ queries and keywords. One of the main features of AI Chatbots is that they work on automation.
Difference Between AI Chatbots & Plain Chatbots
AI Chatbots are pretty different from Plain Chatbots. One of the main differences between these two is their functioning. The AI chatbots work on automation and carry the conversation by matching their keywords. In comparison, plain chatbots work on the pre-assigned rules. They only reply to what they have already programmed for. They don’t cross their conversational boundaries. Plain chatbots cannot deviate from the rules.
For instance, while creating a plain chatbot, we need to make some rules. We need to add the questions and their answers manually. But, while creating an AI chatbot, you don’t need to set some pre-designed rules. In that case, the AI chatbot automatically initiates the conversation based on the keywords. It automatically fetches the relevant answers from the different pages of your website.
There could be different use-cases for using an AI chatbot, such as generating more leads, sending traffic to the desired landing pages, generating more queries, providing excellent customer support, etc.
How Does an AI Chatbot Work?
Talking about the functioning of basic chatbots, they don’t work on an algorithm. You need to create and set questions and answers manually. They can’t go beyond your question and answers. You need to do everything manually.
When we talk about AI chatbots, these work with the help of Natural Processing Language and Artificial Intelligence.
With respect to AI chatbots, Natural Processing Language gives the bot the ability to understand the text and spoken words just like human beings. They can understand everything that humans can. After understanding the human intent, it delivers the best and most relevant response to the users matching their query. And this makes the AI Chatbots better than plain chatbots.
Working on an AI Chatbot:
Step 1. Human asks a question or query;
Step 2. NLP and AI help the chatbot understand what the user said;
Step 3. Then Artificial Intelligence delivers the best response via text or SMS messaging.
Image Credit: Drift.com
What Are the Benefits Of An AI Chatbot Tool?
There are uncountable benefits of using an AI chatbot. Here are the benefits of an AI chatbot.
1. Provide Excellent Customer Support
One of the primary use cases of AI chatbots is using it to offer excellent customer support. Many businesses use chatbots to provide an around the clock and seamless support to their customers. For them, their customers matter a lot. When visitors land on the website, they could have many questions about your products and services. And, you won’t always be there to solve their doubts through live chat.
In this scenario, an AI chatbot can help you offer assistance to your customers. In short, it can work like an in-store sales representative that always guides your customers about your products. This will help you provide extensive customer service to keep them returning to your business.
2. Save Money By Using AI Chatbot
AI chatbots can handle many customers simultaneously at an effective cost. But, if you hire dedicated support staff to do this, it will be expensive, and you also might not be able to solve all your customer queries. The speed of a human being and an AI-powered chatbot has a huge difference. AI chatbots can help you scale your business.
Yes, dedicated staff can too, but not at a faster pace than AI chatbots. So, one of the main benefits of AI chatbots is that you can handle more queries effectively, which eventually saves a lot of your money.
3. Generate More Potential Leads
You can create a chatbot according to your needs. For example, some businesses create AI chatbots to provide customer support. On the other hand, some use chatbots to generate more leads. Yes, chatbots also help you generate more potential leads for your business. Many businesses use chatbots to engage with their visitors and then, in the end, try to convert them into customers. You can also use AI chatbots to generate more qualified leads for your business.
4. Reduce Errors With Chatbot
Human beings make mistakes because they aren’t like robots or machines. Sometimes we send the wrong info, the wrong message, etc. But, chatbots aren’t the same. They talk like human beings but process things like a machine. Chatbots entirely work on how we design and program them. They can’t go wrong unless we make some mistake while programming them. However, they aren’t perfect either, but comparatively better than human beings in making errors.
5. Increase Revenue and Sales
One of the key benefits of chatbots is that they help in increasing more sales and revenue of your business. Chatbots come with the ability to handle more than one customer at a time. If customers find your response time great, they will prefer to buy your products and services. This is because you offered them great support.
6. Automate Business Processes
AI chatbots aren’t only designed to generate sales and revenue. They can do much more than this. A perfect chatbot helps you do other tasks as well. They easily fully integrate with other software and lets you automate business processes. You can build an AI chatbot first to have a conversation and then perform multiple actions, from scoring leads to sending follow-up emails. A chatbot helps you with many different tasks other than engaging with your visitors.
7. Offer Better User Experience
There could be different purposes for using AI chatbots, such as generating sales, generating more revenue, offering customer support, etc. These are the most common use cases of chatbots. However, some brands also use AI chatbots to guide and navigate their customers through their websites. Chatbots help visitors reach their desired page on their websites. Mainly big websites with a lot of content and pages use this approach to guide their experience. And this eventually helps you in offering a better user experience to your users.
What’s the Difference Between Chatbot And Livechat?
Chatbot and Live Chatbot are relatively different from each other. Their functioning and use cases make them different from each other. One of the significant differences between Chatbot and Livechat is their way of dealing with human problems.
Live chat lets you communicate with users in real-time. At the same time, chatbots improve the support experience by offering instant answers and automating responses to solve visitors’ queries. Live chat and plain chatbots also work together to offer your customer a high-quality customer support experience.
There will always be a human agent entertaining users’ queries in the live chat. Usually, IT companies use the live chat tool to support queries. This is because they usually deal with technical problems, which need to be fixed urgently in real-time. But in plain chatbot, you will always find an algorithm helping users solve their queries.
Why Is It Important To Add A Chatbot?
Everyone wants to increase their sales and revenue. Besides, they also want to offer excellent customer support to their users. And, AI-based chatbots help to do both at the same time. With time the demand for chatbots is increasing as they become more beneficial for businesses.
Chatbots assist in many different things, from generating more qualified leads to solving their queries. That’s why it becomes crucial to use a chatbot. In addition, it gives you an edge over your competitors. Besides, Artificial Intelligence (AI) backs the chatbot, which again helps in efficient working.
So, the importance of chatbots is increasing with time. More and more businesses are using it and using its benefits. This is why it becomes important to use an AI chatbot.
How to Pick the Best AI Chatbot Platform For Your Business?
These are the most important features you should always consider when choosing the best AI chatbot tool for your business.
- Advanced NLP
- easy-to-use dashboard
- Multilingual AI
- Easy to Integrate
- Easy Backend Integration
- Enterprise-Grade Security
- Hybrid Chat
- Sentiment Analysis
- Contextual Understanding
- Reports and Insights
Let’s discuss each consideration in detail now.
1. Advanced NLP
One of the most important features you should consider is that the chatbot should be backed by advanced Natural Language Processing (NLP). Natural Processing Language gives (NLP) the ability to understand the written text and spoken words just like normal human beings. Based on that, it replies to the query raised by the human.
The more advanced algorithm would be. The more accurately it would be able to answer questions asked by human users’. In addition, the combination of AI with NPL enables the bot to reply in a conversation and natural language like human beings. So, first thing, you need to ensure that NLP and AI back your selected tool to offer a better user experience.
2. Easy-to-use Dashboard
It is essential for both you and your users to have an easy-to-use dashboard. If it features a confusing front-end dashboard, it will be difficult for visitors to raise their queries. On the other hand, it will be difficult for you to use it if it has a complicated backend dashboard. We always suggest choosing an AI Chatbot that features an intuitive dashboard.
You can quickly determine its user-friendliness by looking at its user interface and the placement of the features. Suppose the tool has so many features. If the placement of all features is good, which means all are visible and can be found easily, then it is a user-friendly dashboard. If not, then it’s a red flag that it doesn’t feature an intuitive dashboard.
3. Multilingual AI
One of the most important features you should always consider in an AI chatbot is that it is multilingual. Simply put, it should be able to respond to messages in different languages. Sometimes one language isn’t enough to chat with your customers. As your business grows, you will get visitors from different parts of the globe. And not everyone’s native language is English.
So, it becomes important that your AI chatbot can chat with them in their native language. They should get a ‘Language Customization’ on the front end if they want to change the language. These days all AI-powered chatbots let visitors converse in their native language, which is commendable.
4. Easy Integration With Different Channels
These days, businesses not only embed chatbots on their websites. They have now also started using chatbots with different channels. Some businesses integrate the chatbot with WhatsApp Business to automate the replies to their business queries. At the same time, some users integrate the chatbot with other channels, like Messenger, Telegram, etc.
You can never predict when your chatbot will need to be connected to different channels. This is why it becomes important to consider that chatbot easily integrates with different messaging channels.
You need to ensure that it easily connects with popular messaging channels, like WhatsApp Business, Facebook, Viber, Telegram, etc. This will contribute a lot to making your business processes smoother.
5. Easy Backend Integration
Third-party integrations are important, and they help us make our chatbot more advanced. Another feature you should consider while selecting an AI chatbot tool is that it should easily integrate with third-party software and services. For instance, it should easily connect with popular services, such as Wix, Shopify, WordPress, Blogger, etc. Third-party integrations are a must to add more features to your AI-based Chatbot.
6. Enterprise-Grade Security
Your visitors’ security should always be your first priority. One of the most important things to consider while choosing an AI chatbot is that it offers enough security options. It should provide sufficient security features to protect your customers’ data from digital theft. This is because data breach has become common these days.
That’s why it is necessary to look for security features in your selected chatbot. The selected AI chatbot tool should come with the highest levels of encryption to protect the data. You need to ensure that it offers a minimum of 256-bit encryption at both ends.
7. Hybrid Chat
Nowadays, there are very few chatbot tools that support hybrid chat. In simple terms, hybrid chatbots are tools that let you have a real-time conversation as well as a rule-based conversation.
For instance, you can use the tool to solve users’ queries in real time. On the other hand, you can also use the same tool to handle requests with the help of AI. In a live chat, there will be a support agent addressing the problems. While in chatbot, an AI-powered algorithm will be solving the queries with exceptional power.
8. Sentiment Analysis
Sentiment Analysis is another important feature you should count when choosing an AI chatbot. It is also a function of NLP that helps you determine whether data is positive, negative, or neutral. This function helps you see how your customers are reacting and the areas for improvement.
Basically, the tool should help you in capturing customers’ feedback when the conversation ends. There could be different ways to do it, such as showing a popup asking for feedback, etc. It would be helpful if you always look for this feature in your selected AI chatbot tool.
9. Contextual Understanding
For the chatbot to provide the best answer or solution, it is necessary to understand the intent and context of the question. Without understanding the context, it is impossible for a bot to respond to the queries.
There are many AI-powered Chatbot tools, but you need to ensure that they truly work on AI. You don’t need to set any rules to make it run. For instance, if a visitor asks a follow-up question to the bot, it should know what the visitor is talking about.
Another thing you should consider while looking for an Artificial Intelligence (AI) Chatbots is its pricing. Your selected AI chatbot should fall under your set budget. We always suggest you set a specific amount to spend on these tools. It will help you find the AI-powered Chatbot tool at an affordable price.
There are tons of chatbots that come at economical pricing with many exceptional features. You need to ensure that you are always getting the best features at a reasonable price. In short, you are getting all essential features in your specific budget.
You should always choose a chatbot that is easily accessible. You need to ensure that the chat window is easily accessible to all the users. Usually, chatbots perform a lot of functions. You need to make sure it performs all the functions properly without any errors.
12. Reports and Insights
You should consider that the selected chatbot tool features an interactive dashboard that lets you check insights and reports with ease. It should feature an intuitive dashboard to check important metrics, such as real-time users, ROI, number of queries solved, etc. This will also help in improving your operations by looking at the customers’ valuable feedback.
It’s now time to choose the best AI chatbot tool for you. But first, we first need to determine what we need. For instance, what features we need, our budget, etc. You need to list the features you need in your desired AI chatbot tool.
Let’s start with the free ones first. If you are looking for a ‘Free’ AI chatbot tool, or you just want to learn how to create AI chatbots, you should definitely start with the free ones first. On the list, we have some quite good free options.
Currently, we have three free options: Tidio.com, Collect.chat, and ChatBot.com. These three AI chatbot tools have all the essential features to create a basic AI chatbot and a bit advanced AI chatbot. You can choose any of these based on the features mentioned above. If you like any of them, you can opt for their free trial or purchase the premium version.
Let’s now talk about the premium options we have on the list. Some of the premium tools mentioned in the list don’t offer premium features as their premium pricing. Our first choice is the REVE Chat. REVE Chat enables you to build chatbots with ease without any programming code. With the REVE Chat tool, you get advanced features like Sentiment Analysis, Hybrid Chat Support, Detailed Analytics, etc.
Our second choice is Landbot.io. Landbot.io is another great tool for creating powerful and automated chatbots. With Landbot.io, you get many advanced features, and one of them is Flow Analytics to check the actions of the users and make decisions accordingly.
We suggest choosing from any of the given options. So, these are the best artificial intelligence chatbots. We hope you liked the selection of the Best AI Chatbots.