Are you trying to load your Instagram ad account but only get an error message saying “ad account not found”?
I understand how confused and frustrated you must be. But the good news is there are a few things that can be done to fix this.
In this post, I will shed some light as to why this happens and what you can do to fix the issue.
What Causes The “Ad Account Not Found” Error In Instagram?
There are a few possibilities when it comes to why this error happens. Let’s go through them one by one:
Not Having A Facebook Profile Linked To Instagram
This is the reason behind the issue in most cases.
If you have not linked your Facebook profile to your Instagram account it can cause the “ad account not found” error.
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Even though you can create ad posts in Instagram without a Facebook account, you will eventually end up encountering this error message.
That is because the Instagram ad management system changed after Meta corporation that owns Facebook took over Instagram.
Wrong Date And Time Configuration
If the date and the time on the device you use to access Instagram is not accurate, it can cause this error too.
I know this sounds weird but this seemed to be the case for some people.
Issues With Instagram Servers
It is also possible that you try to access your Instagram ad account at a rush hour when a large number of other people also try to get on Instagram.
At this time, servers run at their full capacity, and it might be temporarily incapable of locating your ad account because of that.
However, this happens very rarely.
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The cache files stored in your device to help load your Instagram account fast and smoothly can be the culprit behind this “ad account not found” error too.
That is if they are corrupted.
How To Fix “Ad Account Not Found” Error On Instagram
It is time for us to move on to the solutions. All of these are simple things you can do yourself, and do not require any technical expertise:
Restart Your Device
The very first thing you should do if you encounter the “ad account not found” error is to restart the device you use to access Instagram first.
Restarting might fix any minor glitches that might also be responsible for the error.
Plus, restarting fixes a lot of things.
Link Your Facebook Page To Instagram
If you haven’t done this already, do it today.
You can either create a Facebook business page and link it to your Instagram, or link an already existing Facebook Page.
But you need to configure the payment method on Facebook first.
Remember to make sure the Instagram ad account number matches the one on your Facebook ad account manager page too.
Follow the steps below to link your Facebook Page to your Instagram ad account.
- Go to your Instagram profile.
- Select Edit profile.
- Under Public business information, Select Page.
- Tap Create Facebook Page or Connect an existing Page.
- Choose a Page from your Pages that you’d like to connect or select Create a new Facebook Page.
- Tap Done after you’ve selected a Page or created a new Page.
If it shows “ad account not found” to you and it lets someone else see it, it probably means you don’t have permission to access the ad account.
Ask them to give your Ads account editor access via the Facebook Ads Manager. Ps. They need to use a computer.
Turn Airplane Mode On & Off
Again, another weird solution which has been reported to fix the error in some cases.
If restarting your device does not fix the problem, try turning your device’s airplane mode on and off and then logging in to your Instagram ad account.
Correct The Date And Time On Your Device
Go to the settings on your device and correct the date and time if they are inaccurate.
Opting for the system to update your date and time automatically will help you to avoid this problem in the future.
Update The Instagram App
Updating the Instagram app on your device is worth trying too, if an outdated version of the app is the culprit behind the “ad account not found” error.
So, go to Play Store, and search for Instagram and tap the update button on the top right corner.
Once the Instagram app has been updated successfully, try logging in to your Instagram ad account to see if the issue has been resolved.
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Clear Instagram Cache
Clearing Instagram Cache from your device is another thing you can try to fix this error.
For Android, go to settings, select Apps and Notifications, opt to see all apps, tap Instagram, navigate to storage and cache, and tap clear cache.
For iOS, you need to uninstall and reinstall the app.
Tap and hold the Instagram icon on your device, and tap remove app on the pop-up, then tap delete app on the notification message. You can reinstall the app on the App store after that.
Contact Instagram Support
If nothing mentioned in this post solves the problem for you, you must contact the Instagram support team and ask for help.
Open the Instagram app and navigate to your profile page, tap the 3-line icon, go to Settings,tap Help, tap Report a problem, and log your complaint.
Unlike user account issues, they respond to these fast because ads are what makes them money.
The “ad account not found” error on Instagram may happen for reasons like not linking Facebook page to Instagram ad account, corrupted cache, outdated version of Instagram app, or inaccurate date and time configuration on the device used to access Instagram.
To resolve this, link your Facebook page with your Instagram ad account. Restarting your device, clearing Instagram cache, updating the Instagram app can also help.
Other weird solutions that worked for people include turning the device’s airplane mode on and off, and correcting the date and time on the device.
Or just contact Instagram support if everything else fails.